Shipping, returns and privacy

Tim's Collective makes small batches of 3D-printed models in Wisconsin. Questions about an order go to help@timscollective.com, usually answered within two days.

Shipping

We ship to US addresses only, and checkout accepts nothing else. Orders ship by USPS Ground Advantage for a flat $9, packed to travel safely. Limited editions ship in weekly batches in order of purchase, on the schedule shown on each product's page. You'll get an email with tracking when your order ships.

Cancellations

Orders are final once placed. Limited editions are made to order and numbered in sequence, so they can't be cancelled. If something unusual comes up, email help@timscollective.com and we'll see what we can do.

Damaged or defective

If your model arrives broken or flawed, email a photo within 7 days of receiving it. You'll get a free replacement or a full refund, including shipping, whichever you prefer.

Returns

Changed your mind? Return the model in its original condition within 30 days of delivery and you'll get the item price back once it arrives. Return shipping is on you. Email first and we'll send the return address.

Problems with an order

Please email before opening a dispute with your bank. Almost anything can be fixed faster directly.

Privacy

Checkout is handled by Stripe. We receive your name, email, shipping address and anything you type in the gift note, and use them only to make, ship and support your order. Your card number goes to Stripe and is never seen by us.

Your details are shared only with Stripe (payment) and the USPS and our label service (shipping). They're never sold, and you won't get marketing email unless you sign up for it. This site sets no cookies and runs no tracking or analytics.

To see or delete what we hold about you, email help@timscollective.com.

Safety

Our models are decorations for adults, not toys. Light them only with LED lights, never a candle or a hot bulb.

Last updated October 20, 2026.